Senior UX Designer, IPT Associates
Remote 11/2021 – Present
Lead User Interface and User Experience for 3 web applications, supporting the Department of Defense, DASD, MC&FP program for the Defense Casualty Information Processing System (DCIPS) redesign.
Partner with business analysts and key stakeholders to gather requirements, assess pain points, and formulate a design strategy.
Design and prototype desired end user state, gather stakeholder and user feedback in an iterative/agile working environment.
Conduct design walkthroughs and presentations that communicate design decisions to internal and external stakeholders in various forums.
Translate design concepts into functioning prototypes on the ServiceNow platform in conjunction with development team.
Design Lead and Strategist, US Government
Washington, DC 7/2018 – 10/2021
Facilitate design workshops that help drive product strategy and involve product team members and stakeholders in the human-centered design process.
Partner with key stakeholders to gather requirements, assess project suitability, scope, and timeline with respect to office threshold and resources while ensuring stakeholders’ active participation with the project.
Shape design and product strategy by facilitating exercises with key stakeholders, conducting discovery research and aligning business objectives with customer desirability, and tackling critical user pain points.
Direct project management experience from conceptualization through development, implementation, and maintenance.
Ensure teams are highly motivated and performing by providing adequate training, feedback and critique mechanisms, resources, and mentoring.
Balance policy, legislative, regulatory, and operational constraints alongside user needs, product sustainability, and risk created by design decisions.
Conduct design walkthroughs and presentations that communicate design decisions to internal and external agency stakeholders in various forums.
Senior Product Designer, US Government
Washington, DC 2/2013 – 07/2018
Led design on numerous different projects, with an emphasis on:
UX Strategy: customer journeys, personas, user scenarios
Information Architecture: sitemaps, wireframes and interactive prototypes
UX Research: benchmarking, usability reviews and usability testing
Visual Design: for motion graphics, infographics, user interfaces, & websites
Facilitated communication among different departments and translated business needs into appealing and engaging experiences for users.
Led the design team on the Presidents Daily Briefing app, used to brief the President and senior policy makers. Partner with software engineers to provide design direction and style guides and writing production level HTML/SASS/CSS code to meet project deadline.
Managed large-scale infrastructure projects to transition applications to Amazon’s Commercial Cloud Services.
Designed and evaluated the usability of products focusing on accessibility based on WCAG 2.0 and Section 508.
Mentored junior designers, acclimating them to a unique environment, and recognizing opportunities for professional growth and training.
Freelance Graphic Designer, M.Crivellaro Design
Washington, DC 5/2012 – Present
Worked for various clients including, web applications, websites, invitations, greeting cards, brochures, billboards, event programs, and photography. Designed motion graphics for TV spots, and for Comic-Con.
University Park, Pennsylvania 2007 – 2012
Bachelor of Design: Graphic Design
Human Factors International
Seattle, Washington 2016
Certified Usability Analyst
US Federal Government
Washington, DC 4/2018
Lean Six Sigma Yellow Belt
US Federal Government, Directorate of Analysis
Career Analyst Program| 2015 – 2016
CAP is a rigorous training program focusing on critical thinking, writing, and briefing skills needed to be successful in a career as a member of the analytic community. Segments include analytic tools, counterintelligence issues, denial and deception analysis, and warning skills.
IC Excellence Award
Winner in a government-wide design competition for the mobile app category. Like the Emmy’s, but for members of the Intelligence community.
Meritorious Unit Citation
Awarded for modernizing a legacy Flash development process to HTML/CSS/JS with Angular as our framework. Our team was the first in the United States Intelligence Community to do this.
Exceptional Performance Awards
Given for achieving excellence in support of the mission. During my tenure I have received over 15 EPAs for my work in the presentation of analysis and the development of web and mobile applications.
GRAPHIS New Talent Annual
Two-time Gold Winner | Editorial
Seen & Noted
Frequently recognized in the department’s newsletter for outstanding interactive design.
- Design Thinking
- Low to High Fidelity Design
- User Research
- Usability Testing
- Website Analytics
- Interaction Design
- Visual Design
- Data Visualization
- User Interface Design
- Product Design
- Git, Github, TortoiseGit
- Adobe: XD, Illustrator, Dreamweaver, InDesign, Premiere, After Effects
- Sketch, Axure RP, Invision
- Cinema 4D, Maya